I ship all items using the United States Parcel Service, and use there rates.
At this time I only ship within the United States.
Please contact me if you would like to ship outside the US
If a product is purchased off this website then it will be shipped within 7-14 days, custom orders could be longer. You will receive a message from me with your tracking number. I will use the address that you have listed at checkout. I am not responsible for incorrect shipping addresses.
Since most of my products are custom, they will be sent out as soon as it is completed. Please note that I try my best to not have you wait but I do not want to rush any work that I do. I will be in touch with you through the whole process to ensure a timely delivery. Once the custom piece is finished an email with the tracking number will be issued.
Feel free to contact me with any questions relating to my shipping policy.
Due to products being customized I do not offer refunds unless there is damage upon arrival. All refunds and exchanges must be made within 10 days of receipt.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect ArtByDawnMcDonnell LLC. Thank you for understanding.